Terms and Conditions for Man And Van Kennington

These terms and conditions set out the basis on which Man And Van Kennington provides removal, transport, clearance and related services to customers in the UK. By making a booking, the customer agrees to these terms and confirms that they have read and understood them before the service begins. These conditions are designed to create a clear, fair and practical agreement for both parties, covering the booking process, payments, cancellations, liability, waste handling, and the law that applies to the contract.

For the purposes of these terms, references to we, us and our mean the service provider operating as Man And Van Kennington, and references to you and your mean the customer who requests or accepts the service. The agreement applies whether the service is booked for a home move, office move, item collection, delivery support, furniture transport, or a clearance job that falls within our operational scope.

Any quotation, estimate or booking confirmation is based on the information provided by the customer at the time of enquiry. If the information changes, the price, timing or suitability of the service may also change. Customers are responsible for giving accurate details about access, load size, floor levels, parking, item weight, number of helpers required, and any special handling needs. If important information is withheld or misstated, we may revise the service arrangements or cancel the booking in accordance with these terms.

Booking process begins when the customer requests a quote and provides the necessary job details. We may ask for photographs, inventory information, collection and delivery addresses, preferred dates, access notes, and any restrictions that could affect the vehicle, staffing or completion time. A quote does not become a confirmed booking until we accept it and, where required, receive any deposit or advance payment requested. We may decline a booking if the job is unsafe, unlawful, outside our capacity, or not suitable for the vehicle or team available.

Once a booking is confirmed, the customer should check the service date, time window, agreed services, and any assumptions set out in the confirmation. It is the customer’s duty to ensure that the site is accessible and ready for the agreed work. This includes arranging parking where necessary, clearing walkways, obtaining permissions from landlords or building managers, and ensuring the items are prepared for loading. Delays caused by incomplete preparation, restricted access, or missing information may result in additional charges or a revised completion time.

If the job involves dismantling, assembling, or moving items through narrow spaces, the customer must tell us in advance. We are not obliged to move items that cannot reasonably fit through access routes or that may cause damage to property, fixtures, or the items themselves. Where necessary, we may ask the customer to remove contents from cabinets, drawers, or appliances before collection. We may also refuse to move certain goods if doing so would place staff, property, or the public at risk.

Payments must be made in full in accordance with the booking confirmation unless we agree otherwise in writing. We may accept payment by bank transfer, card, cash, or another method stated at the time of booking. Any deposit paid is usually deducted from the final balance, unless the deposit is described as non-refundable in the confirmation. The customer remains responsible for the full agreed fee, including any additional charges that arise because of waiting time, extra labour, failed access, congestion, parking issues, or changes requested by the customer on the day.

Unless otherwise stated, prices are based on the service scope confirmed before the job starts. If the customer asks us to carry out work beyond the original agreement, we may provide an updated price or charge a fair additional amount reflecting the extra time, equipment, fuel, staff, or risk involved. Where a quotation is based on an estimated volume or duration, the final amount may vary if the actual job is larger, heavier, slower, or more complex than described. We will act reasonably and explain any adjustment where practical.

Late payment may lead to recovery action, and the customer may be liable for reasonable costs incurred in recovering outstanding sums, including administrative fees and lawful collection expenses. We may suspend or refuse future services to any customer with an unpaid balance. If payment is made by card or transfer, the customer must ensure the payer name matches the booking details where possible, and that the payment reference is clear so that the account can be reconciled without delay.

Cancellations and rescheduling must be made as soon as possible. If the customer cancels after the booking has been confirmed, we may charge a cancellation fee to cover time reserved, administrative work, scheduling loss, and any costs already incurred. The amount of the fee may depend on how much notice is given and whether staff, vehicles, or equipment have already been allocated to the job. If the booking is cancelled very close to the agreed time, a higher fee may apply.

If the customer wishes to reschedule, we will try to accommodate a new date, but availability cannot be guaranteed. A rescheduled booking may be treated as a new booking if the original slot can no longer be held. Where we arrive at the site and the job cannot proceed because the customer is absent, the address is incorrect, access is impossible, or the items are not ready, this may be treated as a late cancellation or failed attendance, and a charge may still apply.

If we need to cancel or postpone due to severe weather, traffic disruption, vehicle failure, staff illness, safety concerns, or other events outside our reasonable control, we will use reasonable efforts to notify the customer and offer an alternative date or time. We are not liable for indirect losses caused by such disruption, provided we act reasonably and communicate the issue as soon as practicable.

Liability is limited to the extent permitted by law. We will take reasonable care when handling items and working on the customer’s premises, but some risk of minor scuffs, scratches, or incidental wear exists in all moving and clearance work. The customer should protect fragile items, floors, walls, staircases, and access points where appropriate. We are not responsible for damage that results from pre-existing defects, poor packing, hidden weakness, unsuitable access, or instructions given by the customer against our advice.

We are not liable for loss or damage to goods that were not adequately packed, wrapped, or secured by the customer unless we expressly agreed to pack or protect them. The customer should notify us before the job begins if any item is especially valuable, fragile, sentimental, or difficult to replace. Where appropriate, the customer should arrange their own insurance for such goods. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under UK law.

Waste regulations apply to any clearance, removal, disposal, or transport of unwanted goods. We will only handle waste in a manner that complies with applicable UK environmental law, waste carrier rules, and duty of care requirements. The customer must not ask us to remove hazardous, illegal, or restricted waste unless we have agreed in writing and confirmed that we are authorised to do so. This includes, without limitation, chemicals, asbestos, clinical waste, pressurised containers, contaminated materials, and other regulated items.

If a job includes waste removal, the customer must describe the waste accurately and tell us whether any items are reusable, recyclable, or require special treatment. We may refuse certain materials, separate loads, or charge additional fees where lawful disposal requires sorting, handling, transfer, or licensed facilities. Any waste transferred to us becomes subject to our lawful disposal arrangements only once we have accepted it as part of the service and the customer has provided accurate information. The customer remains responsible for any undisclosed hazardous content or illegal inclusion in the load.

We expect customers to keep waste streams separate where possible and not to mix household rubbish, trade waste, electrical items, metals, garden waste, or bulky items unless agreed in advance. If the customer leaves prohibited materials within bags, boxes, furniture, or appliances without disclosure, we may refuse collection or require additional charges for the time and compliance burden involved. The customer also agrees not to place us in breach of any duty of care or environmental requirement through misleading instructions or incomplete descriptions.

General terms include the following: we may subcontract or assign elements of the service where appropriate; any delay caused by events outside our reasonable control will not be treated as a breach; if any part of these terms is found unenforceable, the remainder will continue in effect; and no waiver of rights will operate unless made in writing. Headings are for convenience only and do not affect interpretation. The contract is between us and the customer named in the booking, unless otherwise agreed.

Customers must ensure that any goods handed over for transport are lawfully owned or authorised for movement. We may request proof of identity, ownership, or permission where a situation appears unclear. We are not responsible for transporting items that the customer has no right to move, or for any dispute between the customer and a third party concerning ownership, access, tenancy, or storage. If a third party claims goods after collection, the customer must resolve the issue directly and indemnify us for lawful costs arising from the claim, provided we acted in good faith.

Where staff must wait beyond the reasonable period allowed for loading or unloading, waiting charges may apply. The customer should ensure that payment, keys, codes, permits, and building access arrangements are available in advance of the job. If stairs, lifts, restricted roads, or parking limitations materially increase the effort required, we may adjust the service price where permitted by the booking terms. We reserve the right to stop work if conditions become unsafe or if the customer or any third party behaves abusively or obstructively.

Any dispute should first be raised promptly so that we can review the matter in a fair and practical way. We aim to resolve issues efficiently based on the booking details, evidence available, and the conduct of both parties. If a claim is made, the customer should retain photographs, messages, receipts, and any other relevant records. Our decision not to enforce a provision on one occasion does not prevent us from enforcing it later. These terms form the complete agreement for the service unless amended in writing.

Governing law is the law of England and Wales, and any dispute or claim arising from these terms or the service will be subject to the jurisdiction of the courts of England and Wales. If the customer is resident elsewhere in the UK, nothing in these terms affects any mandatory rights that cannot lawfully be excluded under the applicable consumer rules. The contract should be read in a way that is fair, reasonable, and consistent with those rules.

These Man And Van Kennington service terms are intended to provide a balanced framework for clear bookings, transparent charges, responsible handling, and lawful waste practices. By proceeding with a booking, the customer accepts that the service is provided on the basis of the information supplied and the conditions stated here. It is the customer’s responsibility to review the terms carefully before confirming any moving or clearance work.

By using Man And Van Kennington, the customer confirms acceptance of the booking process, payment obligations, cancellation rules, liability limits, waste compliance requirements, and governing law set out in these UK service terms and conditions.