Terms and Conditions

Man and Van Kennington Terms of Service

These Terms and Conditions set out the basis on which Man and Van Kennington provides man and van and related removal services. By making a booking, using our services, or allowing work to commence, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.

1. Definitions

In these Terms and Conditions, the following expressions shall have the meanings set out below:

1.1 Customer means the person, firm or company who requests or receives the services.

1.2 Services means any removal, man and van, transport, loading, unloading, packing, or related services provided by us.

1.3 Goods means the items, belongings, furniture, equipment, or other property in respect of which the services are to be provided.

1.4 Contract means the agreement between the customer and us for the provision of services, incorporating these Terms and Conditions.

1.5 We, us and our means Man and Van Kennington.

2. Scope of Services

2.1 We provide man and van and related removal services for domestic and commercial customers, including but not limited to collection, transportation, loading and unloading of goods.

2.2 Our services may be provided on an hourly rate or at a fixed price, as confirmed in writing or verbally during the booking process.

2.3 Any additional services that are not expressly agreed at the time of booking, including extra labour, additional stops, or extended waiting time, may incur further charges.

2.4 We reserve the right to decline to move any goods that we reasonably believe may be dangerous, illegal, unsafe, inadequately packed, or likely to cause damage or injury.

3. Booking Process

3.1 Bookings can be made by the customer via our accepted communication methods. A booking is only confirmed when we have accepted it and provided confirmation of the date, time, and charging basis.

3.2 The customer is responsible for providing accurate and complete information at the time of booking, including but not limited to:

(a) Collection and delivery addresses.

(b) Access details at each property, including floor levels, lifts and parking arrangements.

(c) The nature, quantity and approximate volume of goods to be moved.

(d) Any special handling requirements or fragile items.

3.3 Quotations are based on the information given by the customer. If the information provided is inaccurate or incomplete, we reserve the right to amend the price or charge additional fees to cover extra time, distance, or labour.

3.4 All dates and times for the services are estimates and subject to availability. While we make reasonable efforts to arrive and complete work on time, we do not accept liability for delays caused by traffic, adverse weather, road closures, accidents, breakdowns, or other circumstances beyond our reasonable control.

4. Prices and Payments

4.1 Our charges are normally based on either an hourly rate or a fixed quote. The applicable basis will be communicated to the customer before the booking is confirmed.

4.2 Hourly rate work will be charged from the time our vehicle and team arrive at the agreed collection address, or from the agreed start time, until the time the job is completed at the final destination, rounded up to the nearest billing unit as stated at the time of booking.

4.3 Fixed price quotations are based on the information provided and the assumption of reasonable access and working conditions. We may apply additional charges if there are unforeseen difficulties such as restricted access, significantly increased load, extra floors or long walking distances.

4.4 Unless otherwise agreed, payment is due immediately on completion of the services on the day of the booking. We may require a deposit or full payment in advance, particularly during busy periods or for long-distance or larger moves.

4.5 We accept payment by the methods notified to you at the time of booking. Cash payments must be made directly to our representative upon completion, and card or electronic payments must be authorised promptly when requested.

4.6 If payment is not made when due, we reserve the right to charge interest on any overdue amounts at the statutory rate, and to withhold, retain, or reschedule services until payment is received.

4.7 All prices quoted are exclusive of congestion charges, tolls, parking fees, or penalty charges unless expressly stated. Any such costs incurred in connection with the services will be payable by the customer in addition to our charges.

5. Customer Responsibilities

5.1 The customer is responsible for:

(a) Ensuring that adequate parking is available for our vehicle at both collection and delivery addresses.

(b) Obtaining any necessary permits, parking suspensions or permissions from building management or local authorities.

(c) Ensuring that access to the property is safe, clear and suitable for the goods and our team.

(d) Packing goods safely and securely where packing is not part of the agreed services.

(e) Being present or arranging for an authorised representative to be present during loading and unloading to provide instructions and check goods.

5.2 The customer warrants that they are the owner of the goods or have full authority from the owner to enter into the contract and allow us to perform the services.

5.3 The customer is responsible for dismantling and reassembling furniture, disconnecting and reconnecting appliances, and removing fixtures or fittings, unless such tasks are expressly included in the services.

6. Cancellations and Changes

6.1 If the customer wishes to cancel or reschedule a booking, they must notify us as soon as possible.

6.2 We may apply the following cancellation charges, based on the notice given before the agreed start time:

(a) More than 48 hours notice: no cancellation fee, any deposit may be refunded or transferred, at our discretion.

(b) Between 24 and 48 hours notice: up to 50 percent of the estimated job value may be charged.

(c) Less than 24 hours notice or on the day: up to 100 percent of the estimated job value may be charged.

6.3 If we arrive at the collection address and are unable to carry out the services due to circumstances within the customer’s control, including lack of access, lack of keys, or goods not being ready, this may be treated as a late cancellation and subject to charges as above.

6.4 We reserve the right to cancel or postpone a booking due to circumstances beyond our reasonable control, including vehicle breakdown, staff illness, severe weather or other events. In such cases, we will aim to offer an alternative date or time, but shall not be liable for any consequential loss.

7. Excluded and Prohibited Items

7.1 Unless agreed in writing prior to the booking, we do not handle or transport:

(a) Hazardous, toxic, flammable, explosive or corrosive materials.

(b) Illegal items or substances.

(c) Perishable or temperature-sensitive goods.

(d) Live animals, plants, or biological materials.

(e) Cash, securities, high-value jewellery, or irreplaceable documents.

7.2 If prohibited items are handed to us without our knowledge, we shall not be liable for any loss or damage arising from their transport or removal, and the customer shall indemnify us for any resulting claims, fines or expenses.

8. Waste, Rubbish and Disposal Regulations

8.1 We operate in accordance with applicable waste and environmental regulations. We are not a general rubbish clearance or skip service, and we reserve the right to refuse items that are primarily waste rather than household or office goods.

8.2 Any request for disposal of unwanted items must be expressly agreed as part of the services. Additional charges may apply for disposal, recycling or transfer to licensed waste facilities.

8.3 We will only dispose of items in a lawful manner. We will not fly-tip, abandon goods, or leave items in unauthorised locations. The customer must not request or encourage any unlawful disposal.

8.4 The customer is responsible for ensuring that any items presented for disposal are suitable for handling and transport, and for informing us of any items that may require special treatment under waste regulations, such as electrical items, mattresses, or hazardous materials.

8.5 If we incur any penalties, charges or costs due to inaccurate information about waste or misuse of our service for illegal dumping, the customer will be liable for those costs.

9. Our Liability for Loss or Damage

9.1 We will take reasonable care in handling, loading, transporting and unloading your goods. However, our liability is limited as set out in this section.

9.2 We shall not be liable for loss or damage arising from:

(a) Inadequate or improper packing by the customer.

(b) Normal wear and tear, scratching, scuffing or minor cosmetic damage.

(c) The dismantling or reassembly of furniture or equipment carried out at the customer’s request.

(d) Inherent defects in goods, including weakness, instability, or faulty construction.

(e) Goods that were not in our sole care and control.

9.3 Our total liability for loss of or damage to goods, whether arising from negligence, breach of contract or otherwise, shall be limited to a reasonable cost of repair or replacement, subject to a maximum amount per job as notified at the time of booking or, if not specified, to a fair market value for the affected items up to a reasonable limit.

9.4 We shall not be liable for any indirect or consequential loss, including loss of profit, loss of income, loss of opportunity, or emotional distress.

9.5 The customer must inspect the goods as soon as practicable after completion of the services. Any claim for loss or damage must be notified to us in writing as soon as reasonably possible and in any event within a reasonable time after completion. We may require evidence or photographs of any alleged damage.

10. Delays and Limitations of Liability

10.1 While we use reasonable endeavours to adhere to agreed schedules, all times are approximate. We do not guarantee arrival or completion times and shall not be liable for any loss or expense suffered by the customer as a result of delay or failure to perform where such delay or failure is caused by events beyond our reasonable control.

10.2 Circumstances beyond our reasonable control include but are not limited to traffic congestion, accidents, breakdowns, strikes, road closures, weather conditions, public events, or delays caused by third parties.

10.3 If we are unable to complete the services in one day due to factors beyond our control, we will work with the customer to arrange an alternative time. Any additional costs or storage fees arising from such rearrangements may be chargeable.

11. Insurance

11.1 We maintain vehicle and business insurances as required by law. These provide a general level of cover for our operations but may not cover all risks or high-value items.

11.2 The customer is encouraged to obtain their own removals or contents insurance to cover goods in transit and any additional risks not expressly covered by our standard arrangements.

12. Complaints

12.1 If you are dissatisfied with any aspect of the services, you should raise the issue with our representative on the day where possible, so that we have an opportunity to address the matter.

12.2 If the issue is not resolved, you should submit a written complaint with full details of the booking, the issues encountered, and any supporting evidence. We will review your complaint and respond within a reasonable period.

13. Privacy and Data

13.1 We collect and use personal information for the purpose of arranging and providing our services, processing payments, and communicating with customers.

13.2 We will take reasonable steps to keep your personal information secure and will not sell your details to third parties. We may share information with trusted partners or service providers where necessary to deliver the services or comply with legal obligations.

14. Governing Law and Jurisdiction

14.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or the services, shall be governed by and construed in accordance with the laws of England and Wales.

14.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services.

15. General Provisions

15.1 No variation of these Terms and Conditions shall be effective unless agreed by us in writing. Any special terms must be clearly documented at the time of booking.

15.2 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

15.3 No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy.

15.4 These Terms and Conditions, together with any written confirmation or quotation provided to you, constitute the entire agreement between you and us in relation to the services and supersede any prior understanding or arrangement.

By confirming a booking or allowing the services to proceed, you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions.